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Personalized Family Artwork

First deposit from $109,50Sale

  • PAINTING WILL BE READY IN 10 DAYS
  • READY TO HANG ON THE WALL
  • 24/7 SUPPORT FROM YOUR ART CURATOR
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CUSTOM OIL PAINTING ON CANVAS

Celebrate your family with a timeless oil painting.

Family bonds are priceless - preserve them forever with a custom oil portrait. Our skilled artists capture every smile, every glance, and every cherished connection in a way that photos simply can’t.

 

Return & Refund Policy

At Portraithy Art, we value the uniqueness of your custom artwork. Due to the personalized nature of our products, returns or exchanges are not accepted once the painting has been completed, unless the item arrives damaged.

Return Policy for Custom Paintings

All our paintings are custom-made to order based on your specific requirements. Consequently, they are considered non-refundable once the creation process has begun. We only accept returns or exchanges if the artwork is damaged during shipping.

Criteria for Redo or Refund

  • Damage During Shipping:
    If your custom painting arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and the painting. We will collaborate with you to either redo the painting or issue a refund, depending on the extent of the damage.
  • Significant Damage:
    If the painting has significant damage affecting its overall quality and is not related to the artistic process, please contact us within 7 days of delivery. Provide photos and a detailed description of the damage. We will assess the situation and offer a redo or refund based on the severity of the issue.
  • Lost Shipment:
    If your painting is lost during shipping, contact us immediately. We will work with the shipping company to locate your painting. If it cannot be found, we will redo the painting at no additional cost.

Refunds for Order Cancellations

  • Within 48 Hours of Order Placement:
    If you change your mind within 48 hours of placing your order, we will refund the full amount to your original payment method.
  • After 48 Hours:
    If you cancel your order more than 48 hours after placing it, a 10% fee will be retained as a deposit on your account. This deposit can be used for future purchases or services within 6 months.

For any questions regarding our return and refund policies, please contact us at info@portraithy.com. We are dedicated to assisting you and ensuring your satisfaction.


Shipping Policy

Happy shopping at PortraithyArt! Before you checkout, take a moment to review our shipping and return policies for your reference.

Shipment processing time

We process orders within 21-27 business days. Please note that orders may take additional business days to arrive due to weekend and holiday exclusions. We understand waiting for your order can be frustrating. If your shipment experiences a delay, you’ll receive an email notification with an update.

Shipping rates

We provide shipping worldwide free of charge.
To ensure a smooth experience, please check all information regarding your country’s specifics with our manager when placing an order.

Shipment confirmation & order tracking

You will receive a tracking number for your shipment via email.

Your item comes stretched and ready to hang on a wall, except for large sizes, such as 39″ x 47″ and 48″x 55″— we send these sizes in a tube.

Custom duties

PortraithyArt covers all import duties for your order.

PortraithyArt is not responsible for any customs fees and taxes applied to your order by your country. These fees are not included in the purchase price and are the responsibility of the customer.

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Our advantages

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Artistic Value:

  • Experience: Having painted thousands of portraits, our artists possess an exceptional ability to translate photographs into vivid, lifelike artwork.
  • Accuracy: Commitment to accuracy ensures that your pet will be a true reflection of your cherished friend.
  • Deep colours: Vibrant colours bring your custom dog portrait from photo to life, adding depth and intensity to every detail.
  • Expressive brushstrokes: The use of varied brushstrokes creates a sense of movement and liveliness in your pet portrait.
  • Painter’s Mark: Your custom dog portrait from photo includes the signature of the artist.

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Special Features

Customization
of any complexity