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Return & Refund Policy

At Portraithy Art, we value the uniqueness of your custom artwork. Due to the personalized nature of our products, returns or exchanges are not accepted once the painting has been completed, unless the item arrives damaged.

Return Policy for Custom Paintings

All our paintings are custom-made to order based on your specific requirements. Consequently, they are considered non-refundable once the creation process has begun. We only accept returns or exchanges if the artwork is damaged during shipping.

Criteria for Redo or Refund

Refunds for Order Cancellations

For any questions regarding our return and refund policies, please contact us at info@portraithy.com. We are dedicated to assisting you and ensuring your satisfaction.