Return & Refund Policy
At Portraithy Art, we value the uniqueness of your custom artwork. Due to the personalized nature of our products, returns or exchanges are not accepted once the painting has been completed, unless the item arrives damaged.
Return Policy for Custom Paintings
All our paintings are custom-made to order based on your specific requirements. We only accept returns or exchanges if the artwork is damaged during shipping.
Criteria for Redo or Refund
- Damage During Shipping:
If your custom painting arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and the painting. We will collaborate with you to either redo the painting or issue a refund, depending on the extent of the damage. - Significant Damage:
If the painting has significant damage affecting its overall quality and is not related to the artistic process, please contact us within 7 days of delivery. Provide photos and a detailed description of the damage. We will assess the situation and offer a redo or refund based on the severity of the issue. - Lost Shipment:
If your painting is lost during shipping, contact us immediately. We will work with the shipping company to locate your painting. If it cannot be found, we will redo the painting at no additional cost.
Refunds for Order Cancellations
- Within the First 24 Hours:
Cancellations made within the first 24 hours after purchase are eligible for a full refund. - 1–5 Days After Purchase:
Cancellations made between 1 to 5 days after purchase will incur a 10% cancellation fee of the order total, with the remaining 90% refunded. - After 5 Days:
Cancellations made after 5 days will incur a 30% cancellation fee of the order total, with the remaining 70% refunded. - Once a Composition Has Been Created:
Once your composition (visual concept) has been created, the composition fee is non-refundable, as it is custom work made specifically for you. The painting may still be refundable if production has not started.
For any questions regarding our return and refund policies, please contact us at contact@portraithy.com. We are dedicated to assisting you and ensuring your satisfaction.